FAQ | Sin City Kalash

FAQ

Facts:

By placing an order via this website, you are agreeing to take responsibility for said purchase, and agree to pay the total due. You also certify that your method of payment is accurate and is your own. Payments are secure and any questions regarding refunds and exchanges must be directed to info@sincitykalash.com. Refunds and exchange cases will be dealt with as expediently as possible. 

Sin City Kalash is unable to make changes to orders once the product or products have been dispatched. All shipping parameters are outlined in the information about each item. 

Careful attention has been taken to provide all details of each product in the product descriptions. Specifications and pricing for all items shown on the website are correct and current. If you should have further questions regarding specifics about a certain item, please contact info@sincitykalash.com. 

Please be advised that social media tags and content that are in any way connected to Sin City Kalash will be shared publicly. If you tag an image or information relating to your purchase from Sin City Kalash, you are agreeing to share this with the public. To keep your content private, please ensure all of your settings reflect your desire to keep your social media private. Sin City Kalash appreciates your enthusiasm when sharing content about our products. 

Copyright- All rights, including copyright, in the content of these webpages are owned and controlled by Sin City Kalash. Liability- Sin City Kalash reserves the right to change information, prices, specifications, availability and descriptions of all items for sale. The content here provided at this website is subject to change at any time without prior notification. Always refer to item descriptions when unsure of new changes to products or product availability. 

Questions:

What is the return/exchange policy?

Item has to be UNOPENED and all contents and packaging exactly how item was received. If shirt has been taken out of clear bag and unfolded, it CAN NOT be returned. IT IS YOUR RESPONSIBILITY to order the correct size item. Before opening item, verify size through clear bag. 

How quickly can I expect to receive my order?

All orders are shipped via USPS 3 day First Class Mail (excluding international orders) All orders over $20 will include tracking. Once order is fulfilled and shipping label is created you will receive tracking via email you provided at checkout. All orders are shipped on Tuesdays and Thursdays.

 

International shipping price may vary. Shipping price provided at checkout does not constitute actual price of your specific country. Please contact info@sincitykalash.com for a accurate quote.

 

If current volume of orders is causing delays, purchaser will be updated accordingly. Shipping speed depends on delivery location and method of delivery. 

 

What if my item(s) was/were lost or stolen?

Sin City Kalash is not liable for issues that may arise during transit and delivery of item(s). If problems arise during transit and delivery, immediately contact us at info@sincitykalash.com so that we may facilitate a claim with USPS.

In no way is Sin City Kalash obligated to issue a refund or replacement item(s)

 

How do I know what size I need?

Items are true to size, and Sin City Kalash is dedicated to ensuring every item meets your expectations. If you have concerns about the overall fit of the shirts, it is advised that you think about ordering a size larger. Material and fit may lend to customers desiring a size up from what they might usually buy. See item descriptions for all sizing details. For additional size information please contact us at info@sincitykalash.com

The item I want is out of stock, how soon will it be back in stock?

It won't, all items are limited quantity.

How do I submit a business inquiry or request a large order?

Please contact info@sincitykalash.com with special order requests. We will do our best to respond promptly with all necessary information about availability and pricing of products. 

Comments and concerns: info@sincitykalash.com. 

Response times may vary. Please feel free to contact us 24/7 and someone will get back to you as quickly as possible.